The owner of the online store EGGPOOD.EE (hereinafter the Online Store) is Big Green Egg Eesti OÜ (registry code 14763233), located in Maasiku, Adra village, Harku parish, 76704 Harju County. 

Validity of the sales contract, goods, and price information

The terms of sale apply to the purchase of goods from the Online Store. 

The prices of the products sold in the Online Store are indicated next to the products. A fee for delivery of the goods is added to the price. 

The fee for delivery of the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer during the ordering process. 

Information about the goods is provided in the Online Store directly next to the goods. 

Placing an order

To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The amount of the fee, which can be paid via a bank link or another payment solution, is then displayed on the screen. 

The agreement enters into force upon receipt of the amount due to the current account of the Online Store. 

If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice. 

Delivery

The goods are sent all over Estonia. Goods are sent outside Estonia only by prior agreement.

Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.

Shipments within Estonia usually reach the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract. Delivery outside Estonia takes place only on the basis of a prior agreement. 

In exceptional cases, there is a right to deliver the goods within up to 45 calendar days. 

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days

[depending on the products, the buyer may not have a right of withdrawal, the corresponding products and services must then be listed and meet the conditions listed in § 53 (4) of the Law of Obligations Act]. 

The right of withdrawal does not apply if the buyer is a legal person. 

In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store. 

If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods. 

In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted, the form of which can be found here, and sent to the e-mail address info@biggreenegg.ee no later than within 14 days of receipt of the goods. 

The costs of returning the goods shall be borne by the buyer, unless the reason for the return is the fact that the item to be returned does not correspond to what was ordered (e.g. a wrong or defective item). 

The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period. 

Upon receipt of the returned goods, the Online Store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer based on the contract. 

The Online Store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier. 

If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method. 

The Online Store has the right to withdraw from the sales transaction and demand the goods back from the buyer if the price of the goods in the Online Store is marked significantly below the market price of the goods due to a mistake. 

Right to lodge a claim

The Online Store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery of the item and which becomes apparent within two years from the delivery of the goods to the buyer. Unless, during the first six months after delivery of the item to the buyer, it is presumed that the defect already existed at the time of delivery of the thing. It is the responsibility of the Online Store to rebut the respective presumption. 

The buyer has the right to contact the online store within two months at the latest, by sending an e-mail to info@biggreenegg.ee or by calling: +372 5017303.

The Online Store is not responsible for defects that have occurred after the delivery of the goods to the buyer. 

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer. 

The Online Store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days. 

Direct marketing and processing of personal data

The Online Store uses the personal data entered by the buyer (incl. name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The Online Store transmits personal data to transport companies in order to deliver the goods. 

The online store will send the buyer newsletters and offers to the buyer's e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications. 

The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers. 

Resolving the disputes

If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address info@biggreenegg.ee or call +372 5017303.

If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The procedural conditions can be checked and an application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer's complaint in the committee is free of charge. 

The buyer can also turn to the European Union's consumer dispute resolution platform.